F.A.Q
Who Are LaserMade?
The team behind LaserMade has an experience of over 20 years in the laser cutting & engraving industry.
All items are professionally laser engraved in England.
Our factory is based in Essex, with shipping available Worldwide.
What makes LaserMade unique?
- All items are professionally laser engraved and finished at our workshop in England.
- We use the latest technology to provide the best quality products!
- Low cost worldwide shipping, so you can purchase wherever you are!
- Fast production, quality assured and responsive service!
How long does it take to receive my order?
All items are dispatched within 1 working day of receiving your order.
Shipping time is based on the method chosen at checkout; Spend £50 or more and receive FREE next working day delivery (Mon-Fri).
Click here for more information on all delivery options!
What are the Personalisation Terms & Conditions and Content Rules?
LaserMade aims to provide you with a fast, high-quality service. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have contributed for inclusion in a personalised product is correct, and (for example) is correctly spelt.
By uploading, posting, contributing or including any content or material in a personalised product, you grant us a non-exclusive, royalty-free, irrevocable licence to use, reproduce, adapt, distribute and communicate to the public that content or material solely for the purpose of performing obligations and exercising rights under these Terms. Note that we may modify content or material in order to conform it to LaserMade or the requirements of the product you have ordered (such as by cropping images).
We do not permit personalised products to include any content or material which:
- infringes anyone's copyright: in particular, you must ensure that you either own the copyright in an image or any other content that you wish to include in a personalised product or that you are fully licensed by the copyright owner to include that image or other content in the personalised product
- infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality
- contravenes any applicable law (including, without limitation, any criminal law) or regulation
- is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
- misrepresents identity or impersonates any person
- includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person
- contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
- may harass, upset, embarrass or alarm any person
- gives the impression that it emanates from or has been approved by us
- advocates, promotes or assists any unlawful act
The above are our Content Rules.
What is your return policy?
Non-Personalised items:
All non-personalised items can be returned for an exchange or refund within 14 days from when your order was placed.
Personalised items:
All personalised items are non-refundable.
As these items are made to order, they cannot be resold.
For more information on returns, please click here
